Customer satisfaction is our main goal here at InstallFree and a driving force of internal policies. We know that successful IT implementation goes well beyond providing innovative IT solutions, and making ongoing improvements where necessary is an integral part of delivering optimal results, regardless of whether you are a small-, mid-sized or large organization. Our Product Maintenance and support provides our customers with the following services:
Customer Support
We provide our Registered Customers, Authorized Distributors and Partners with an efficient response for support requests through our automated support system. Support requests through this system will be handled by our Services & Support department and include electronic technical support in the form of email. Registered Customers can open a support ticket through the Customer Site.
If you are purchasing through a Solution Partner or Authorized Distributor, please contact them for your technical support issue. A list of our qualified and trained partners can be found at Partners. For other technical related question you can contact our support team through email at: support@installfree.com.
Knowledge Base
The primary source for support is InstallFree's Knowledge Base, which is also accessible via the Customer Site. At the Knowledge Base you can find answers, solutions, tips and troubleshooting. The Knowledge Base includes a sophisticated search engine to search for answers using drop-down menus and search text. Registered Customers can go to the Customer Site for the Knowledge Base.
Software and Documentation
The "Downloads and Updates" section at the InstallFree Customer Site gives the customer access to the latest version of InstallFree software and related documentation. Registered Customers can go to the Customer Site for software and documentation.
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